Local Government Victoria (LGV) is a division within the Department of Environment, Land, Water and Planning. LGV supports the Minister for Local Government to monitor the system of local government and to ensure councils are complying with their legislated obligations.
Councils don’t always get it right, but they do try to correct any problems raised with them.
There are several integrity bodies in Victoria that can investigate complaints about local councils:
- Local Government Investigations and Compliance Inspectorate – investigates concerns related to council operations, including electoral and conflict of interest provisions
- Ombudsman Victoria – investigates complaints about actions, decisions or conduct of public bodies, including councils
- Independent Broad-based Anti-Corruption Commission (IBAC) – investigates complaints relating to corruption and misconduct in public bodies, including councils.
In many instances, these agencies encourage a complainant to first try to resolve the matter with their council. All councils will have a complaints process you can use to help resolve issues.
Learn more about
- Have a complaint about a council? – Flowchart of Victorian investigation agencies - Jan 2018 (PDF - 97.4KB)
- Advice about resolving council complaints – Ombudsman Victoria
- Local Government Victoria
- Local Government Inspectorate
- Independent Broad-based Anti-Corruption Commission