Consultation & engagement

Good consultation means that citizens have the opportunity to express their opinions and provide information to inform decision-makers before the decision is made.

Consultation doesn’t mean that a council is bound to follow the majority position on an issue.

Local government isn’t government by referendum. Good consultation means the council knows and understands the range of community opinions about a particular issue and can use this information to inform its decision.

There are also occasions when local government needs to demonstrate community leadership based on:

  • information available to the council
  • council’s perception of its role as a government elected to govern
  • council’s understanding of its community, which is based on considered consultation and engagement processes.

Consultation costs

There are costs in both time and resources to consultation. These costs should be identified and taken into account in decision-making, policy development and project planning processes.

Less obvious, but equally important, are the costs that can arise out of not consulting. There can be a high cost in time and resources to undo a decision that could have been avoided with effective and timely consultation.

Each council should consult and engage its community and, in doing so, reflect the aspirations of that community.

Community planning

The community influences decision-making at the local level by democratically identifying its local priorities with the aim of improving quality of life.

Community planning is a process that acknowledges the:

  • importance of distributed leadership
  • value of citizen consultation and involvement
  • need to focus first on people and places, not just programs and outputs
  • value of local information and networks.

Community planning processes help communities to identify priorities and can assist a council to identify strategic issues, and develop its council plans, community plans and long-term financial plans. ​

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